Complaint Procedure
Ubok-Abasi Elderly Nursing Care Home encourages open communication and welcomes complaints as an opportunity to improve service quality and resident wellbeing.
Residents, family members, or representatives may lodge complaints using any of the channels below:
How to Submit a Complaint
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Complaints may be made verbally or in writing and will be treated with confidentiality and respect.
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All complaints will be acknowledged promptly by management or designated staff.
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Each complaint will be investigated fairly, objectively, and in line with established care standards.
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Feedback or resolution will be communicated within a reasonable timeframe.
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No resident or complainant will face intimidation, discrimination, or retaliation for raising concerns.
Contact Channels
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Phone: +234 907 787 4671
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Phone: +234 806 806 8621
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International: +90 548 825 66 58
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Email: info@ubokabasicare.com
Ubok-Abasi Elderly Nursing Care Home remains committed to resolving all concerns professionally, transparently, and in the best interest of our residents.