Complaint Procedure

Ubok-Abasi Elderly Nursing Care Home encourages open communication and recognizes complaints as an opportunity to improve service quality.

Residents, family members, or representatives may lodge complaints through the following steps:

1. Complaints may be submitted verbally or in writing to management or designated staff.
2. All complaints will be acknowledged promptly and treated confidentially.
3. An investigation will be conducted fairly and objectively.
4. Feedback or resolution will be communicated within a reasonable timeframe.

No resident or complainant will suffer victimization or retaliation for raising concerns. Ubok-Abasi remains committed to resolving complaints in the best interest of residents while maintaining professional and ethical standards.